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Salesforce Administrator – US – Hyannis, MA

BackOffice Associates, LLC is a worldwide leader in information governance and data migration solutions, focusing on helping customers manage one of their most critical assets – data. Our company’s range of products, built on a revolutionary platform, address the needs of business users seeking to unlock the value of their data assets. BackOffice Associates’ products and services enable organizations to accelerate growth, gain actionable visibility and reduce risks. Founded in 1996, BackOffice Associates has an unparalleled record of success in the most complex data environments across a variety of industries. Customers include many Fortune 1000 companies including Eli Lilly, Kraft and Dow Chemical. BackOffice Associates is a global corporation headquartered in Massachusetts with additional offices in the U.S., Australia, Europe and Asia. We are looking for energetic, self-directed, committed and goal- oriented individuals with the desire to join a world-class organization.

 

Position Summary

The Salesforce Administrator is responsible for being the primary point of contact for multiple user groups and teams who require development, maintenance, configuration, reporting and training. He/She will help drive automation of processes, and manage the integrations to our various business systems for our Salesforce.com (SFDC) environment. This includes technical design, configuration, maintenance, administration, and integration with other BackOffice databases/systems.

The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities.

 

Primary Responsibilities:

  • Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
  • Hands on configuration of the Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
  • Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
  • Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Participate in efforts to develop and execute testing, training and documentation
  • Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
  • Develop, maintain, create, and improve validation rules, custom workflows, custom objects, fields, processes, flows, and formulas

 

Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering, MIS or related field
  • Certified Salesforce.com Administrator or equivalent experience
  • Solid understanding of and detailed experience with the Salesforce.com architecture and API
  • Experience architecting designing, and configuring the Salesforce.com platform and deep functional understanding of its capabilities and limitations
  • Experience with CSS, HTML, JavaScript
  • Should have excellent verbal and written communication skills
  • Strong analytical, technical, and problem solving skills

 

BackOffice Associates, LLC offers a generous benefits package that includes medical, 401k, long term disability, life insurance and a paid time off program.

 If you are interested in this or any one of the exciting career opportunities at BackOffice Associates®, please go to www.boaweb.com and view our Careers section, where you should complete the on-line application process.

 

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BackOffice Associates, LLC is an Equal Opportunity Employer

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