Senior Technical Writer – Johns Creek, GA

Senior Technical Writer

BackOffice Associates, LLC is a fast-growing provider of software and consulting services for Global Corporations. We perform business critical services associated with Corporate ERP systems. We have developed a proven product-line, process and reputation for uncompromising success. We are looking for energetic, self-directed, committed and goal- oriented individuals with the desire to join a world-class organization.


Position Summary

This Senior Technical Writer position is responsible for writing and formatting all technical documentation associates with software products and development methodology for BOA. The documentation is published primarily as online, context sensitive help, but also in PDF manuals. Other responsibilities include assisting in the managing of all phases of the document change management and publishing processes. Defining and documenting processes and procedures related to managing documentation are also a part of this role.


Primary Responsibilities:

  • Create and/or edit technical documentation to be released with new versions of software
  • Create and/or edit internal development process documentation
  • Ensure all documentation complies with published documentation standards
  • Define policies and procedures in order to manage changes to documentation, and how documentation is published
  • Monitor documentation activities to ensure compliance
  • Work with developers and requirements analyst to ensure document content accurately reflects product functionality
  • Manage content in online help authoring software
  • Perform ad hoc technical writing, editing and all other duties as assigned



  • Bachelor’s Degree in writing, English, communications, journalism or related area
  • Expert level experience in MS Office Suite, Adobe Acrobat and RoboHelp
  • 7+ years of experience in technical writing, specifically documenting software products
  • Ability to demonstrate excellent communication skills, both oral and written
  • Experience with and ability to successfully support multiple projects
  • Proven experience managing and meeting several simultaneous deadlines
  • Experience and/or exposure to SAP or similar systems


BackOffice Associates, LLC offers a generous benefits package that includes medical, 401k, long term disability, life insurance and a paid time off program.




If you are interested in this or any one of the exciting career opportunities at BackOffice Associates®, please go to and view our Careers section, where you should complete the on-line application process.


BackOffice Associates, LLC is an Equal Opportunity Employer