Cloud Operations Engineer - Remote - US - Dallas, TX

BackOffice Associates, LLC is a worldwide leader in information governance and data migration solutions, focusing on helping customers manage one of their most critical assets – data. Our company’s range of products, built on a revolutionary platform, address the needs of business users seeking to unlock the value of their data assets. BackOffice Associates’ products and services enable organizations to accelerate growth, gain actionable visibility and reduce risks. Founded in 1996, BackOffice Associates has an unparalleled record of success in the most complex data environments across a variety of industries. Customers include many Fortune 1000 companies including Eli Lilly, Kraft and Dow Chemical. BackOffice Associates is a global corporation headquartered in Massachusetts with additional offices in the U.S., Australia, Europe and Asia. We are looking for energetic, self-directed, committed and goal- oriented individuals with the desire to join a world-class organization.


Position Summary

The Cloud Operations Engineer is responsible for supporting highly reliable, high performing and secure operations for n-tier SaaS applications comprising both UI and data integration components and for provisioning and administering the R&D AWS environment. This position works closely with the Cloud Development team maintaining a “DevOps” culture. The person in this role reports through R&D IT leadership, but will be a key contributor to Cloud Development and Product Support teams.

Primary Responsibilities:

  • Uphold established SaaS security and performance standards to ensure compliance with Service Level Agreements as specified in customer contracts
  • Assist in implementation and maintenance of a highly secure and high performing cloud based infrastructure, including the following:
    • Create and manage cloud tenants
    • Apply new builds to cloud environments
    • Monitor system health and establish appropriate alerting thresholds and response procedures
  • Provision, administer and maintain cloud hosted (currently AWS) systems for the R&D group
  • Build Subject Matter Expertise in cloud security, privacy and information management
  • Provide hands on testing, tuning, and technical support
  • On a rotating basis, provide after hours, on-call incident support
  • Continuously improve operations processes, including incident, problem, change management and disaster recovery processes



  • Bachelor’s Degree in relevant field
  • At least 1 year of experience working with a high volume customer facing SaaS application or in a DevOps environment
  • Understanding of / experience with at least 4 of the following disciplines:
    • SaaS Application architecture
    • Serverless (Cloudfront, GuardDuty, Route 53, API Gateway) AWS technologies
    • Build/deployment/delivery processes
    • System provisioning, automation and configuration management tools
    • AWS EC2 or similar instance provision and administration
    • DNS expertise
    • Familiarity with cloud monitoring principles and tools
    • Security, performance and data privacy for a multitier cloud based application
  • Demonstrated ability to effectively communicate verbally and in writing
  • Strong team player capable of providing support across the organization
  • Willing/able to provide after hours, on-call and escalation, including system outages and incident response


If you are interested in this or any one of the exciting career opportunities at BackOffice Associates®, please go to and view our Careers section, where you should complete the on-line application process.




BackOffice Associates, LLC is an Equal Opportunity Employer

WordPress Video Lightbox