Syniti, formerly BackOffice Associates, was founded to solve business’ complex data challenges, bringing synergy between data and business, delivering confidence and progress along clients’ business transformation journey. Through a combination of unique data expertise, services, and intelligent software leveraging artificial intelligence and machine learning, we help clients manage their data journey from data conversion to data quality, data archival and replication, master data management, analytics, information governance, and data strategy.
Utilizing the market’s top data specialists, validated industry knowledge and proven methodologies, Syniti has led thousands of successful data journey projects for Forbes Global 2000 organizations. SAP resells Advance Data Migration and Information Steward Accelerator by BackOffice Associates as SAP Solution Extensions.
Syniti is a purpose-driven company. “We’re embracing the future together as one – with our employees, clients and partners – accelerating global and human progress, one data challenge at a time.”
Headquartered in Boston, MA, Syniti operates in 25 countries around the globe.
As the Customer Success Communications Lead, you will be a part of the Customer Success Organization’s team working to deliver services that help our customers implement and adopt Syniti products and solutions faster and more effectively. You’ll help drive customer adoption and loyalty by bridging the gap between product and end users leveraging various communication platforms. The Customer Success Communication Lead will work with the End User Community, the Customer Advisory Council and with product design on end user research and develop strategic communications initiatives that support our customers.
This role encompasses all communications to the existing customers and end-users of Syniti that are the responsibility of the Customer Success organization. In the case of customers, the communication should be specific to the customers context, highly relevant and personalized and targeted at enhancing and extending their ongoing use of Syniti products and services. The end-user research will be conducted in collaboration with the Syniti product design team. This communication will be in many forms, including emails, virtual meetings and face-to-face meetings, and this role will be responsible for all of the planning and logistics, and identifying the anticipated benefits to both Syniti and customers, with measurable outcomes
If you are interested in this or any one of the exciting career opportunities at Syniti®, please go to www.boaweb.com and view our Careers section, where you should complete the on-line application process.
Syniti is an Equal Opportunity Employer