BackOffice Associates, LLC is a worldwide leader in information governance and data migration solutions, focusing on helping customers manage one of their most critical assets – data. Our company’s range of products, built on a revolutionary platform, address the needs of business users seeking to unlock the value of their data assets. BackOffice Associates’ products and services enable organizations to accelerate growth, gain actionable visibility and reduce risks. Founded in 1996, BackOffice Associates has an unparalleled record of success in the most complex data environments across a variety of industries. Customers include many Fortune 1000 companies including Eli Lilly, Kraft and Dow Chemical. BackOffice Associates is a global corporation headquartered in Massachusetts with additional offices in the U.S., Australia, Europe and Asia. We are looking for energetic, self-directed, committed and goal- oriented individuals with the desire to join a world-class organization.
The Software Support Analyst is responsible for providing Tier 2 software support and is part of the team that serves as the primary escalation resource for reported support tickets from internal and external (i.e. Customer) end-users. The Software Support Analyst provides a high level of product knowledge combined with solid troubleshooting skills and technical expertise. He/She will be working with other team members to provide timely and appropriate responses to support tickets and pursue tickets to resolution. The person in this position will work under moderate supervision, receiving general instructions on routine work. As needed to provide coverage, this position must also fulfill all responsibilities of the Software Support Specialist (Tier 1) position.
If you are interested in this or any one of the exciting career opportunities at BackOffice Associates®, please go to www.boaweb.com and view our Careers section, where you should complete the on-line application process.
BackOffice Associates, LLC is an Equal Opportunity Employer