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Product Training Specialist – US – Atlanta, GA

BackOffice Associates, LLC is a worldwide leader in information governance and data migration solutions, focusing on helping customers manage one of their most critical assets – data. Our company’s range of products, built on a revolutionary platform, address the needs of business users seeking to unlock the value of their data assets. BackOffice Associates’ products and services enable organizations to accelerate growth, gain actionable visibility and reduce risks. Founded in 1996, BackOffice Associates has an unparalleled record of success in the most complex data environments across a variety of industries. Customers include many Fortune 1000 companies including Eli Lilly, Kraft and Dow Chemical. BackOffice Associates is a global corporation headquartered in Massachusetts with additional offices in the U.S., Australia, Europe and Asia. We are looking for energetic, self-directed, committed and goal- oriented individuals with the desire to join a world-class organization.

 

Position Summary

The Product Training Specialist is responsible for conducting engaging onsite and virtual training to new hires, active employees and customers. He/She will design certification courses and track individuals training through a global companywide LMS. The position includes designing for technology-based learning, including self-study, virtual classroom, job aids, and employee performance support.

 

Primary Responsibilities:

  • Conduct technical training for BOA consultants and customers utilizing best practices and real life business cases for participant engagement for both classroom and virtual classroom
  • Provide pre and post-training support to participants as needed
  • Responsible for the design, technical development and publishing of technical training curriculum working collaboratively with Product Management and subject matter experts
  • A strong capacity for technical writing and editing of technical manuals, quick guides, video scripts and other material
  • Configure the applications based on training and curriculum requirements
  • Consult and collaborate with stakeholders to implement problem/case-based learning and interactive educational methodologies
  • Applies instructional design principles to a wide variety of educational formats, e.g. blended learning, social media, e-Learning and mobile technologies utilizing a well-developed design esthetic
  • Reviews and tests new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement; contributes to new curriculum or program ideas
  • Works on multiple projects concurrently, monitors activity, progress, and time related to project development
  • Strong technical background; able to understand and explain highly technical subject matter
  • Excellent time management skills with the ability to organize and prioritize effectively in a collaborative team

 

Qualifications:

  • Bachelor’s Degree in a related field
  • 3+ years of experience in delivering training, technical training preferred
  • Proven success in developing and executing curriculum development, technical writing and training strategies and plans
  • Demonstrated proficiency using authoring tools, Microsoft Office Suite and job specific learning technologies (such as Articulate Suite (CBT), Zoom, SmarterU (LMS), Remote Desktop Connection etc.)
  • Must be capable of interacting with a wide variety of internal/external individuals at all levels
  • Demonstrated ability to work successfully in a fast paced environment which demands self-reliance combined with team spirit, people skills, flexibility, and a well-honed sense of urgency and priorities
  • Strong problem-solving, analytical and technical skills
  • Demonstrated ability to work independently and with a collaborative team
  • Ability to concurrently manage multiple tasks and consistently complete deliverables on schedule
  • Experience with Leadership, Mentoring and other professional development topics, a plus
  • Excellent interpersonal/communication skills (oral and written) with an emphasis on presentation skills in a professional manner
  • Flexibility to work longer hours as needed
  • Travel required up to 60%, or more as needed

 

If you are interested in this or any one of the exciting career opportunities at BackOffice Associates®, please go to www.boaweb.com and view our Careers section, where you should complete the on-line application process.

 

BackOffice Associates, LLC is an Equal Opportunity Employer

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